Effective Date: March 15, 2024

Thank you for shopping with Ekko Grill. We are committed to ensuring that you are fully satisfied with your purchase. If you are not completely satisfied with your order, we offer a straightforward return policy for eligible products. Please read the following guidelines for returns.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused, and undamaged condition.
• The item must be returned within 5 days of the delivery date.
• Items must be returned with all original packaging, accessories, and documentation.
• Custom grills or personalized items are not eligible for return unless defective or damaged upon receipt.

2. Return Process

To initiate a return, please follow these steps:

1. Contact us at support@ekkogrill.com or +91-7230035691 to request a return authorization (RA) number.
2. Provide your order number, item details, and reason for the return.
3. Once your return request is approved, we will provide instructions on how to return the item.
4. Please ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds and Exchanges

Once we receive and inspect your returned item, we will process your refund or exchange:

• Refunds: If eligible, your refund will be issued to the original payment method. Please allow 3 business days for the refund to appear in your account.
• Exchanges: If you prefer an exchange, we will ship the replacement item once the returned product is received and inspected.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@ekkogrill.com or +91-7230035691. We will work with you to resolve the issue by offering a replacement or full refund. Please provide photos of the damage or defect as evidence for quicker processing.

5. Non-returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom or personalized products.
• Items marked as "final sale" or "non-returnable" on the product page.

6. Shipping Fees

Shipping charges are non-refundable, except in cases where the item is defective or damaged. The customer is responsible for the return shipping fees unless otherwise stated.

7. Changes to the Return Policy

We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on this page. Please review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions regarding returns, please feel free to contact us at:
Email :  support@ekkogrill.com
Phone : +91-7230035691, +91-7230035679
Factory Address : Plot no169, silver soil industrial park, anatpura govindgarh, jaipur