Effective Date: March 15, 2024

At Ekko Grill, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our website, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website or make a purchase:

• Personal Information: Name, email address, phone number, billing and shipping address, payment information, and other details necessary to process your orders or inquiries.
• Technical Information: IP address, browser type, device type, operating system, and browsing behavior (such as pages visited, time spent on the site, etc.).
• Cookies: We use cookies to enhance your browsing experience, remember your preferences, and track website performance.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Order Processing: To process and fulfill your orders, including payment and shipping.
• Customer Service: To respond to your inquiries, resolve issues, and provide assistance.
• Marketing and Promotions: To send you promotional materials, special offers, and updates about new products or services, if you have opted-in to receive them.
• Website Improvement: To analyze website performance and improve your overall user experience.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures, including:

• Encryption: Sensitive information, such as payment details, is transmitted securely via encryption technologies (SSL).
• Secure Storage: Personal information is stored in secure databases with limited access to authorized personnel only.
• Regular Audits: We periodically review our security practices to ensure that your data remains safe.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist with processing orders, delivering products, and other business functions (e.g., payment processors, shipping companies). These providers are contractually obligated to keep your information confidential.
• Legal Compliance: We may disclose your information if required by law or in response to legal processes (e.g., subpoenas, court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

• Remember your preferences and settings.
• Analyze website traffic and trends.
• Customize content and ads based on your interests.

You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features on our site.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we update or correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to applicable laws and retention periods.
• Opt-out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send.

If you wish to exercise any of these rights, please contact us at support@ekkogrill.com.

7. Third-Party Links

Our website may contain links to third-party websites, products, or services. Please note that this Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before sharing any personal information.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email :  support@ekkogrill.com
Phone : +91-7230035691, +91-7230035679
Factory Address : Plot no169, silver soil industrial park, anatpura govindgarh, jaipur

By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.